HI - Vancouver Downtown

Only issue for mine was I was charged for an extra night after the booking engine glitched upon resubmission and I was booked in earlier than intended. If possible I'd appreciate if it were refunded as I know demand has been high and you very likely filled the booking anyway. On the one hand it's fair enough, but I really would have appreciated an email following up on the day so that I could have realised the mistake and canceled.

83%

This was my 1st stay at a HI;very disappointing.Lift button 4th floor was not working properly=caused me a lot of incovenience dragging big heavy bags in/out the lift.Front desk service was friendly but super slow even with 2 staff.In the morning again service was super slow as loads of people were checking out, & only one person on the desk.Took a very long time just to ask a single question.Only 2 showers for so many people on the same floor, with broken hooks.Plus most expensive hostel.

63%

I think each bed should have individual lights, it was annoying when people had to turn on the main light when others were sleeping.

93%

À améliorer d'urgence: l'aération dans les chambres, il faisait trop chaud, les salles de bains/toilettes n'étaient pas du tout propres (poubelles d'hygiène féminine non changées d'une journée à l'autre, nombreux cheveux obstruant l'évacuation de l'eau dans les douches...), serviette de toilette tachée et sentant mauvais, les draps qui sentent le renfermé. Globalement le rapport qualité/prix n'est pas bon du tout. C'est beaucoup trop cher pour le service et la tenue de l'établissement.

53%

The staff were quite friendly & helpful. The room was quite small & a little bit hot also in kitchen during summer time. The wi-fi was poor which always breakdown.

70%