YHA London Thameside

Dear Helen, Thank you for taking the time to review our hostel. At check in we explain that WiFi it's only available on the ground and basement floors and that we have facilities open 24H, guests are expected not to disturb others when sharing the room at anti-social hours and we also have 24H staff that is capable of dealing with this kind of situations when reported. In the basement we have a TV Lounge as well where guests can use to have their meals apart from the Self-Catering kitchen. Our hostel just had refurbishment and our main Lobby and Bar are looking fabulous thank you for noticing that. We hope to have you back again. Best wishes, Wilson Henriques Duty Manager

Dear Klaus, Thank you for your recent feedback. As we are a hostel with a 24H service guests are expected to arrive at any time after 2pm, if you would like more privacy and comfort we also have a private rooms to hire. We hope you had a good time in London. Kind regards, Wilson Henriques Duty Manager

Dear Ruth, Thank you so much for such a lovely review, it was a pleasure having you with us. We hope to see you back in the near future. Best wishes, Wilson Henriques Duty Manager

Dear Aalim, Thank you for taking the time to review our hostel. We're sorry you didn't experience our cleanliness as it was supposed to, members of the staff are available 24h at our site next time please let us know and we will be more than happy to help. Kind regards, YHA London Thameside

Dear Aalim, Thank you for taking the time to review our hostel. We're sorry you experienced problems with our cleanliness we'll be looking into what happened with our housekeeping team, we also have 24h staff present in our hostel which are more than happy to help with any sort of enquiry. We look forward to welcome you back. Best wishes, Wilson Henriques. Duty Manager