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Covid-19

Updated 20 October 2020 

 

Travel advice  

Before travelling make sure you check all relevant governmental advice. This should include where you are travelling from and travelling to. Travel may be permitted only for certain purposes, in particular, touristic travel may not be allowed, and self-isolation may be required.  

 
Before making a hostel booking or staying in a hostel, please check all relevant governmental advice and that the hostel is open and ready to host guests safely. In parts of our network, some hostels have had to close or operate differently for various durations.

 

HI’s temporary cancellation policy applies from 26 March 2020 


If you have an existing booking with hihostels.com and are unable to stay due to governmental restrictions related to Covid-19 which prevent you from travelling (such as travel bans or enforced self-isolation), or the hostel you booked is no longer able to accommodate you, the following options are available: 
 

Don’t cancel, postpone your stay 

Contact the hostel to re-arrange a future stay. You will find the hostel contact details in your booking confirmation. Any amendment is at the hostel’s discretion and is not guaranteed. The pre-existing Booking Terms and Conditionsstill apply. 
Please do not contact HI to reschedule bookings as we do not have the capability to deal with such requests. 
 

Cancel your booking 

If you must cancel your booking, then contact HI at info@hihostels.com, stating your booking reference number. Pre-existing Booking Terms and Conditions still apply, which means your hostel booking deposit is non-refundable.  
However, as a goodwill gesture if there were no official restrictions in place at the time of booking, but there are at the time of travel and you cancel your booking; then you may be entitled to a credit of your hostel booking deposit.  
If you are offered a credit, it must be used on a booking made through hihostels.com within 12 months of the issue date. However, the hostel stay can be at any later point in time and it can be used on any bookable hostel of your choice.  

 
Unfortunately, if there are no official travel restrictions in place and it is your choice not to travel, then your hostel booking deposit would still be non-refundable, and we would not offer you a credit. 
 
If there are official travel restrictions already in place at the time you make the booking and you later chose to cancel your booking; your hostel booking deposit would still be non-refundable, and we would not offer you a credit.
 

Cancel your booking and leave your deposit with HI as a donation 

Hostelling international is a for good not-for-profit organisation with a sustainable and social purpose. All the revenue we receive is put back into our programmes and towards supporting our member organisations. Read more about our impact and how your donations can help here. 

 

This policy is designed to ensure we survive during this turbulent time, and that we can continue to give our customers the chance to travel and discover the world once it’s safe to do so again. We hope you will understand and continue to support us during this time when we need it the most. We appreciate your patience and contributions. 
Check out our donations page to see how to support the HI charity. Thank you.

We are very sorry for any inconvenience caused and look forward to welcoming you in all our hostels once it’s safe to travel and socialise again.