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Account Terms & Conditions

Privacy Policy

We know that you care how information about you is used. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.The information about you is collected when you create an account and includes your:

  • Name
  • Email address and password
  • Country of residence

The software we use encrypts all your personal information so that it cannot be read as it travels over the Internet.  You can check that the information we hold about you is accurate and up-to-date by contacting us. If you find anything is inaccurate we will delete or amend the error promptly. We will never collect sensitive information about you without your explicit consent.  Apart from the purpose of making a booking, if relevant, we will always obtain your consent before transferring your information outside the European Economic Area or e-mailing you in connection with matters that do not relate to your travel and accommodation plans with us.  We will not pass your information to any third parties.  First party cookies are used to improve the quality of navigation experienced by site visitors.

We will only ever use your details to help you make the most of what Hostelling International offers including

  • News, travel tips and advice
  • Details of new hostels and services
  • Special offers
  • To ask for your feedback

You can opt out of marketing communication at any time. All you need to do is change your contact preference in relation to HI news, travel inspiration and offers under the ‘Profile’ section of My Account.