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Contact us

Man with the world painted on his face

If you have a question you'd like to ask, please check out our FAQs first. If you can't find what you're looking for there, you can contact us as follows:

 

Booking - Amendments

Unfortunately, amendments to bookings cannot be made online at www.hihostels.com or via Hostelling International.  If you would like to enquire about changing your booking, you would need to contact the hostel directly and it would then be at the hostels discretion. Contact details for our hostels can be found on the hostel listing or your confirmation email.  
 

Booking - Cancellations

If you created an account on hihostels.com, please log into you account and cancel the booking, if you made your booking as a guest, please either contact the hostel directly or Hostelling International on the email address below.  Please note that as per the Terms & Conditions you accepted at the time of making the booking, the deposit paid is non-refundable.  

 

If you did not make your booking on hihostels.com please contact either the hostel directly or the site used to make the booking.  

 

Booking - Make a booking

To make a booking, plesae do so online at hihostels.com.  If not able to make your booking online for any reason, please contact the hostel directly, Contact details for our hostels can be found on the hostel listing.  Hostelling International are not able to make booking.  

 

Booking - Queries

If you have a query regarding your stay at a hostel e.g. Mail, luggage storage, linen, catering etc please contact the hostel directly, Contact details for our hostels can be found on the hostel listing 

 

Complaints

Although Hostelling International is the Federation which umbrellas our National Yough Hostel Associations, we do not have day to day controls over the management of the hostels or their employment issues. If you were not happy with your stay please contact the National Association responsible for the country of the hostel.  Contact details for our National Associations can be found on the Our Network or hostels page

 

Groups

For enquiries about group booking please visit the groups site.

 

Membership

If you have an query regarding a membership issued at a hostel or by a National Assocational please contact the National Association responsible for the country of the hostel.  Contact details for our National Associations can be found on the Our Network of hostels page.

 

If your query is regarding an eMembership please refer to our FAQs 

 

All other enquiries

For all other enquiries, our offices are open Monday - Friday 9am - 5pm (GMT).  Please note that we can only respond to enquiries in English and will try to respond within 2 working days.  

 

You can contact us by email on info@hihostels.com

 

Hostelling International

2nd Floor, Gate House

Fretherne Road

Welwyn Garden City

Herts.

AL8 6RD

England

 

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Key figures

Number of HI hostels certified by an established environmental, social or sustainability label: 356

HI Sustainability Fund(since 2013)

- Amount of CO2 reduced by our HI Sustainability Fund: 4,600 tonnes

- Projects funded by the HI Sustainability Fund 9 projects worldwide

- 6 winners of the HI Sustainability Fund

- 22 Ha forests protected

- Permanent jobs created: 26

- 693 tonnes of charcoal substituted

- 4,186 tonnes of wood saved.

7006008.66 kg of CO2 saved 6375467.88 kg of wood saved 1459564.83 ft² of forest protected 1055470.44 kg of charcoal substituted 23.00 permanent jobs created