Bettmar Ecohostel Canarias

Experience was coloured by my booking FRIEND and discovering when he asked for a refund after no hot water on the first night and next a.m. that the maNager threatened to call the police and asked he leave! High flight of stairs to upper dorm.Plan to move him to another bed 2nd night. Suitcase unsecure thus daytime. Suitcase locks missing at airport. Hot water failure blamed on local authority. Staff sleeping in dorm.

37%

10 Euros extra arriving after 9p.m. No hot water. Redress if you consider this unfair. They stated my card had not been charged for deposit but it had. Extra ammount that was not theirs to take. I was given wrong info at check in. Lot of steps to access room 1st floor.. Push button economy water use. Bed may not be continuous in the same room. Security otherwise may be on a trust basis. No lockers outside rooms. Unpleasant when I objected to the above items.Threatened.

43%

I can't really blame the hostel for the two couples who in my mixed dorm who were "noisy" most nights, but the fact that they'd overbooked the hostel so there weren't enough beds for them to sleep in separate bunks pretty much sums up the stay. The bathroom was regularly dirty, and at least once a day a guest had ask for toilet paper for the bathrooms. The only person who seemed to care was the owner/manager, who spent her shift running around looking after everything.

53%