Wee Row Hostel At New Lanark

Many things were broken, the instructions were poorly organized and incomplete, the front door is difficult to open, the bed was lumpy, the room was cold and barren. The kitchen was fine. The Dining/lounge was fine. The coordination between the hostel and the hotel is poor. I had car trouble so checked in after hours. The hotel staff were careless. Except the security guard who had to come up twice to bring a new room key and then a heater. The place was generally ill prepared. The instructions for getting into the hostel and for getting help from the hotel were inside the locked door. The intercom was broken which made talking to the hotel staff even more difficult. It's as if people don't care very much about this place. Not up to HI or SYH standards at all.

47%

Plaatse make sure there is hot water in the shower. And a way to pull the curtains.

70%

Very courteous, helpful and efficient check in staff. I could hear a degree of noise emanating from other rooms, at times, and the Wi Fi was intermittent.

90%

The absence of staff at the reception of the hostel even in main season (August) is unfavourable for the modd and general appearance of the hostel (eg housekeeping). The premises would require a general clean-up to reach the level of other Hostelling Scotland hostels.

57%