What travellers think

Travellers that stayed here think this hostel is best for

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Reviews

Had a great time...

100%

Avatar for Hugh

Hugh,

Mon 22 Dec 2014

I've stayed in a lot of hostels throughout the world (in HI whenever possible) and HI Edmonton does NOT live up to HI standards. Old building, no breakfast, terrible staff (neither helpful nor nice), no AC (hot as hell in summer), towels are ridiculously small, only one sink in the lady's bathroom. I love HI but not this hostel!

57%

Avatar for Justine

Justine,

Tue 19 Aug 2014

Thanks for your comments. I'm sorry we didn't meet your expectations.We are a former convent, which has been converted into a hostel. My apologies that your interaction with the staff was not what it should have been. I have reminded all staff of our expected high standards of friendliness and customer service. We do offer free coffee and tea all day. Our female washroom on the west side only has one sink, however, most rooms in the hostel have a sink in them. Greg, Manager

Manager avatar

Greg Waskul,

Thu 21 Aug 2014

The beds were way too tiny!

87%

Avatar for Clair

Clair,

Thu 07 Aug 2014

Thanks for your comments. I'm pleased to see you really enjoyed your stay with us. However, I'm sorry you found our beds small. They are the standard single mattress size. Greg, Manager

Manager avatar

Greg Waskul,

Sat 09 Aug 2014

Nice to take a rest

83%

Avatar for CHUNMIN

CHUNMIN,

Sun 01 Jun 2014

Our bed was like a rock. The bed was very hard. We told them at the desk that it was and they said they were all like that. Not so. Our daughter stayed there also and she said her bed was soft. She tried our bed & said it was hard. That was neat on New Years Eve that they had snacks for us.

80%

Avatar for Roseann

Roseann,

Wed 08 Jan 2014

Thanks for your comments. I'm glad you enjoyed our hostel NYE event. I'm sorry you found the mattress hard. All of our beds - except in our 8-bed male dorms - have Memory Foam mattresses. Greg, Manager

Manager avatar

Manager,

Fri 10 Jan 2014

Nice well located hostel. Does not do a lot to break the lack of cheer which is associated with the freezing cold of winter in Edmonton. The hostel as a whole looks tired.

77%

Avatar for Douglas

Douglas,

Tue 10 Dec 2013

Thanks for your comments. I'm glad you thought we have a nice hostel in a good location. We are scheduled to have most, if not all, of the hostel painted this fiscal year, which will freshen things up. Greg, Manager

Manager avatar

Manager,

Thu 12 Dec 2013

Great location in a cool neighborhood with a lot of stuff to do nearby

93%

Avatar for Kim

Kim,

Thu 28 Nov 2013

After reading the reviews on this website, I came to Edmonton expecting the worst. I was pleasantly surprised. The hostel was very clean, every time I was in the kitchen there was a member of staff cleaning. The staff were friendly and helpful. The hostel is in a great location, lots of cheap bars nearby. I had a great stay :-)

80%

Avatar for Julieanna

Julieanna,

Sun 24 Nov 2013