What travellers think
Travellers that stayed here think this hostel is best for
Horrible Service!!! I booked this hotel in July and got a booking confirmation online through hihostels. I called up Baguio Vacation Apartments on Dec. 23 to ask if we can check in earlier (for our Dec 26-29 stay) and was very much surprised to find out that WE ARE NOT BOOKED ON THE CONFIRMED DATES!!! The Manager did not even exert any effort to help me considering that I told him countless times that we have a confirmation as early as July. He said they are not connected with HiHostels and that I should have made the reservation directly to him. On December 26 at around 3:00PM, another person from Operations Department called me up saying that they finally saw my booking (after I sent a complaint email to HiHostels) and that they have an available room that can accommodate us!!! By then, I told him I already found another place to stay. I would not recommend this place at all due to their VERY POOR SERVICE AND UNPROFESSIONAL MANNER IN HANDLING MY CONCERN!
Fri 03 Jan 2014