Kraków - Grochowa

ref no.21592509 ,5to7jun Eu30.14. dep 2.41, bal to pay 27.73. Force to pay single room with PLN 170. no breakfast. When I ask my deposit EU 2.41 she says, they did not received . I have to pay full amount. I never have bad experience before except in Krakow. My questions : 1) Why the staff says they don't have my booking, and did not received my deposit? 2) Why I still have to pay for linen PLN 10.00? please explain why?

80%

When arriving to Cracow, at the Airport info desk, I was informed of Grochowa's, location, NOT BEFORE, as I would have expected on your homepage, so I took a other more central Hotel Mistia, 250m from the Central station, with linkes till Zakopane and 300m from the old Town. This FOR THE SAME PRIS. - Your form followup is not relevant to my situation, how can I rate the staff, when I never visited the Hostel? CHANGE YOUR FORM OF QUESTIONING. All the best Jan L

40%

El albergue estaba muy limpio, la habitacion tenia calefacción, un pequeño frigorífico, tv, cocina eléctrica, fregadero, cafetera y utensilios de cocina. El baño era muy amplio. La distancia desde Cracovia era de casi 7 kms. Se tardaba en el tranvía número 20 más de 25 minutos en llegar al centro.

67%

Colchão duro e longe do centro. Porém, o preço é baixo e o chuveiro é bom.

53%

cheap and very comfortable. relatively close to public transport

80%