HI - Portland - Northwest

They overcharged me. When I requested the receipt, the 3 day's room rate were all different(Wed, Thr, Fri) and were not the same price I saw when I booked. Even the deposit I paid were different. I still have the receipt to prove my reviews. :)

50%

I had two separate bookings and cancelled one of them in advance. When I arrived, they charged me way too much. Only after I asked about my deposit, they refunded it. But the amount was not correct. They said I had paid only 5.12$. Only after I showed my booking email from Hostelling international, I got the correct amount 8.16$. Furthermore, only after I asked about another booking deposit 3.26$, they refunded it. There was still disparity. Only after I complained it, they refunded it.

60%

Breakfast is "one bagel and one beverage". If you are still hungry, you have to purchase food at the Hostel cafe. I wonder they can dare say "Breakfast included". And they do not calculate the booking deposit when you pay. When I complained about it, they said, their system is so old that they cannot know it before the guest tell it to them. What a good system they have!! And they charged different amount from my booking detail. Only after I complained about it, they refunded it.

47%

Great place in a great location. My only complaint would be that the cafe prices were extremely expensive for a hostel - great food though.

97%

Everything is perfect for stay here, especially love the private washrooms, big, clean and comfortable.

97%