Booking Terms & Conditions
BookingsAll bookings made through this site are confirmed, subject to any conditions highlighted during the booking process. At the completion of the booking process you are presented with a printable booking receipt, with one or more booking reference numbers. These reference numbers should be retained by you and quoted in any future correspondence with your destination hostel(s). Changes to bookings cannot be made through this website, and must be made directly with your destination hostel(s). Changes to bookings cannot be guaranteed, are at the discretion of the hostel manager and are subject to availability. You can book for up to 9 people using hihostels.com. For groups of 10 or more people, you must select Group Hostels or contact the hostel direct (see hostel page for contact details). Please note: multiple bookings for up to 9 people to achieve your group number will be rejected by the receiving hostel.
PaymentsThe payment you make on this website comprises a booking fee and a deposit for the cost of your entire booking. The booking fee and deposit amount are charged to your card immediately, and are non-refundable. You are required to pay the remaining balance in local currency on arrival at your destination hostel(s). For each booking, you have a choice of three payment currencies - Euro, US Dollar and British Pound. Payment is settled in the currency selected, and at the value quoted at the time of booking. No further charges are made by this website relating to your payment transaction or currency charges. However you may incur additional currency conversion charges from your bank or credit card company.
CancellationsBookings made on this website can be cancelled either by logging on to this website or by contacting the destination hostel directly. Cancellations can be made on this website at any time in advance of arrival date. The following conditions apply to cancellations received on this website / at destination hostel:
- More than 24 hours in advance of arrival time: No further charges apply.
- Within 24 hours of arrival time: A charge equivalent to the balance of your first night’s stay applies.
- No cancellation received: A charge equivalent to the balance for a maximum of two nights’ stay applies.
RefundsThe booking fee and the booking deposit amount are non-refundable. No refunds will therefore be issued.
HI eMembershipThis is a 12 month annual membership and corresponds to your country of residence. As an eMember you agree to the National Association in your country of residence retaining your contact details and making contact with you in due course. The eMembership entitles you to stay in any HI hostel. For some National Youth Hostel Associations you will receive at least 10% discount on accommodation charges compared to a non-member. You must be able to present proof of your eMembership at check-in, either this document should be carried with you to the hostel or be electronically available on a mobile device. After the period of 12 months, if your membership has not been renewed with the National Association in your country of residence or elsewhere you cease to have the right to access member benefits.
General DisclaimersThese booking terms & conditions should be referred to in the context of this website's General Disclaimers.