hihostels.com: General Terms and Conditions of UseThis website www.hihostels.com and its affiliate sites are operated by International Youth Hostel Federation (IYHF) operating as Hostelling International. Hostelling International is registered under the Charity Act in England & Wales: Registered Charity No. 1117014 and as a company: Registered No. 02250706. VAT Registration No: GB: 196 6417 24
NoticePlease read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below, which may be modified by Hostelling International from time to time. If you do not agree to the terms and conditions below, do not access this site, or any pages thereof. You should be a member of a National Youth Hostel Association, which is recognised by IYHF in order to stay in a youth hostel listed on this site. Please refer to the Membership section of this website for further information.
Booking and Cancellation Terms and ConditionsBooking and cancellation terms and conditions require express approval by all customers before any booking can be completed. Your contract is with member associations of IYHF. It is the responsibility of these associations to provide you with the products or services you have booked. Specific terms and conditions of booking and cancellation are available to all customers during the booking process that is integrated within this website and its affiliate sites. You can book for up to 9 people using hihostels.com. For groups of 10 or more people, you must select Group Hostels or contact the hostel direct (see hostel page for contact details). Please note: multiple bookings for up to 9 people to achieve your group number will be rejected by the receiving hostel.
Force MajeureWe cannot accept any liability where the hostel booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
Disclaimer of Warranties and Limitation of LiabilityThis site is provided by Hostelling International on an "as is" and "as available" basis. You expressly agree that use of this site is at your sole risk. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, as to the operation of this site or the information, content, materials, or hostels included on this site. Hostelling International does not warrant that such items are complete, accurate, reliable, current or error-free. We do not warrant that this site, its servers, or e-mail sent from services on behalf of www.hihostels.com are free of viruses or other harmful components. We will not be liable for any loss or damage arising from the use of this site. Hypertext links to other Internet resources, which are not under the control of Hostelling International, are used at your own risk. The products, services, information, and materials obtained through this site are provided, serviced by, and subject to the terms, conditions and warranties, if any, offered by the respective provider of such products, services, information and materials. In the event of a problem arising, our liability, if any, is limited to the fees paid by you on this website. Hostelling International and its members make no representation with respect to, and shall not be held liable or accountable for, the conformity of third party products, services, information and materials to such terms, conditions and warranties.
ComplaintsHostelling International and affiliated organisations and associates operate a quality assurance scheme for all hostels, based on internationally agreed standards, and therefore take any complaints received very seriously. If you have cause for complaint during your stay that cannot be satisfied by dealing directly with the hostel manager or if you have a complaint about any aspect of our booking process or services please write or e-mail us, using the contact details provided on this site, and we shall try to resolve the matter quickly and confidentially.
Applicable LawThe contract and these terms and conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to determine any dispute in connection with such terms and conditions or use of the website.
Site Policies, Modification, and SeverabilityWe reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time and you should therefore visit www.hihostels.com regularly to view recent changes. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
- E-mail address and password
- Credit card processing details
Card Payment SecurityUsing your credit card to make purchases via this site is a secure way to confirm your booking. Hostelling International has put a number of security steps in place to give you confidence when booking on-line. The communication of all sensitive information, including personal details and credit card information, is encrypted through the use of our secure server and your web browser. This means that information can only be exchanged between you and Hostelling International, and that no third party can access this data whilst it is being sent over the internet. All booking details are then held on a secure computer. We do not retain live records of credit card information on our internet web servers after the booking and payment transaction have been completed.
Copyright and Trademarks NoticeCopyright © Hostelling International 2009. All rights reserved. Copyright in these pages and in the screens displaying these pages, and in the information and material therein and in their arrangement, is owned by Hostelling International unless otherwise indicated. No permission is granted to distribute, modify, post or frame any text, graphics, video, audio, software code, or user interface design or logos, except that you may:
- Print or download extracts of the material on this site for your personal use, or
- Copy the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.