Ratings Dubai

Customer Rating Dubai - A

– 32 Reviews –

Total:	71%	71%
Friendliness of Staff:	63%	63%
Efficiency of Service:	65%	65%
Comfort:	69%	69%
Cleanliness:	73%	73%
Security:	81%	81%
Location:	78%	78%

Green Rating:	66%	66%

Comments

12 May 2013 Ehab, Egypt	80%	80%
about the deposit which was paied through this webside they didn't take it inconsideration upon settle the acomdation value and all the deposit ( 19$ ) after settle the fees has been losed in this webside Hostel response: Thank you for your comment and feedback. The booking for 5 nights 7th to 12th May, 2013 and net amount to be paid US $ 305.50 (AED 1 124.50) less received amount AED 1 000 in two receipts (AED 400 and AED 600) difference in our hostel favor AED 124.25 we didn’t receive, this money which is equal US $ 33.75 is more than the deposit which is your asking for US $ 19 it means you owe us of US $ 14.75 (To be paid to hostel).
28 Apr 2013 Zoran, Slovenia	93%	93%
Better then many hotels! Hostel response: Thank you for your comments and good feedback. We assure you that we will keep our performance
31 Mar 2013 Nicola, Italy	70%	70%
breakfast is disappointing Hostel response: Thank you for your comments. We would like to inform you that the breakfast is free of charge but in case anyone needs special breakfast we can arrange it (Payable).
14 Mar 2013 Guenther, Germany	80%	80%
friendly staff, safe and clean place, swimming pool, single/double available, not so bad as in older comments said, metro station Stadium only 200 m away, breakfast eatable - I have survived Hostel response: Thank you for your good comments and feedback. Really it was a good feeling to have a good person’s opinion and comments like you. We highly appreciate your direct and short points which affecting many subject and services. We assure you that we will keep our performance for the best as much as we can and putting in mind shortly will see you again in any Emirates Hostels while you will see a lot of development has been added.
24 Feb 2013 Janet, Australia	97%	97%
Breakfast was disappointing. Hostel response: Thank you for your comments. We would like to inform you that the breakfast is free of charge but in case anybody need special breakfast we can arrange it (Payable).
30 Jan 2013 Sushil,	67%	67%
Despite showing my National YHA membership card I was not given the 10% discount on room rates. Surely, the discount a hostelling member is supposed to receive is not the "cut that HIHostel takes" for making the booking, as the Dubai youth hostel appears to believe. I was, in effect, made to understand that what I pay on arrival is 90% because I have paid 10% to HiHostels at the time of booking. Either the Dubai YHA, or I, need a clarification. Hostel response: Thank you for your comment. According to your booking confirmation it is clearly mentioned the amount you should pay US $ 122.20 and this is equal AED 450 while you paid only AED 445 even AED 5 less. Please Note: The normal running rate AED 270 = US $ 74 for non-member.
25 Jan 2013 Taha, Pakistan	60%	60%
staff is very rud and uncoprative, even in giving information to guie about tranpotation to new comers Hostel response: Thank you for your comments and feedback. Usually the reception staff is trying to help everybody to make his trip easy and simple but sometimes receptionist is busy with the new guest. Please note that our Association office is working 6 days a week and I hope when you need any kind of help please refer to the management office
19 Jan 2013 Ivan Hau-Yep, Hong Kong	57%	57%
- The hostel's online booking website says that internet is available, but it turns out that internet has not been working, for a good while already. - There is no local phone service. - The (reception counter) staff are not very helpful in any aspects of questions that are typical for traveling visitors; we feel they're not willing to help finding out solutions for us. Hostel response: Thank you for your feedback and comments. Please note internet is available 24 hours in our hostel for the guest. Local phone is available in the reception for the guest all other mobile calls or other Emirates calls is not free at any hotels/hostels. Usually the reception staff is trying to help everybody to make his trip easy and simple but sometimes receptionist is busy with the new guest. Please note that our Association office is working 6 days a week and I hope when you need any kind of help please refer to the management office.
13 Jan 2013 Inka, Germany	77%	77%
Generally good and I would stay there again. Also close to Metro station. Breakfast was included. Three things that were not that great: - No hot water both times I stayed. - First time I arrived early and could not check in (check in is from 2.00 pm onwards) they offered to store my luggage at reception but for a fee. Next time there was no fee. Not sure if one of the staff had wanted to make a bit of extra cash the first time... - YHA close to a mosque so loud wake-up calls, esp if you have a room facing the mosque. Hostel response: Thank you for your comments. We would like to inform you that the breakfast is free of charge but in case anybody need special breakfast we can arrange it (Payable). Heater is available in all rooms might be you didn’t recognize the switch. Storage room is chargeable according to the policy.
11 Jan 2013 John, Australia	70%	70%
Very close to train station which makes it easy to get to various parts of Dubai. Needs a communal kitchen. The place has some potential and they seem to be actively working to update everything so in a few months or a year it may be a much better hostel. Hostel response: Thank you for your feedback and comments. It is our pleasure to give our best service and make our guest satisfied in any aspect. According to the role and policy of the Dubai Municipality is not allowed to arrange communal kitchen.