Customer Rating Bucharest-Otopeni - Pension Gabriela

  14 Reviews  
Total:
84%
Friendliness of Staff:
95%
Efficiency of Service:
80%
Comfort:
87%
Cleanliness:
88%
Security:
88%
Location:
68%

Comments

01 Sep 2009 Gordon, USA
 87% 
Did not have a private bath in room as advertised. Breakfast was a packages croissant with a chocolate filling and coffee. Also paid $10.00 USD for a 3KM ride from hostel to airport. Thought that was kind of high.

Hostel response:
Dear customer, sorry to hear about the inconvenience caused in regards to not having a private bathroom. Our property only has 2 en-suite rooms as follows - a 3 bedded room en-suite and a double bed 1 single bed room en-suite. If you selected one of these options before you paid, we do apologise for the fault in the system and we assure you we can offer you a 10% discount for your next stay with us! In terms of the breakfast and taxi ride, we only offer a basic breakfast which is indeed a package croissant and a tea or coffee to get you started for the day. As for the taxi ride, our prices are always cheaper than a normal company taxi and we offer this service simply for our customers" convenience. Hope to see you here again, best regards, Rogati family.


22 Aug 2009 Vinesh, India
Please arrange good breakfast and if it possible please arrange taxi for the tourists from air port, because I paid 50 lei to a taxi instead of 5 lei.

Hostel response:
Dear customer, we only offer a basic breakfast which is indeed a package croissant and a tea or coffee to get you started for the day. As for the taxi ride, our prices are always cheaper than a normal company taxi and we offer this service simply for our customers convenience, but we cannot guarantee to be available for a transfer for every customer, therefore a taxi from the airport shouldn"t cost 50 lei if you use the company Fly which is situated at the airport in the Arrivals lounge. Hope to see you here again, best regards, Rogati family.


17 Aug 2009 Andrea, Brazil
 93% 
although we really enjoyed our stay there and the hostel's owners, the breakfast was not good, they only offered coffee and a supermarket chocolate croassaint . They could offer maybe bread and cheese and orange juice or something like that. Besides that it was great!

Hostel response:
Dear customer, thank you for your comments, we only offer a basic breakfast which is indeed a package croissant and a tea or coffee to get you started for the day. Hope to see you here again, best regards, Rogati family.


07 Aug 2009 Warren, USA
 97% 
the people there were really sweet and showed us where we could get food and were genuinely nice people...it was nice not to be in an ultimate party zone for once....

Hostel response:
Dear customer, thank you very much for your kind comments and we are happy to hear you had a good time here, relaxing and not being in a party hostel! My parents are indeed very helpful and they try to always give customers all the info they might need. Hope to see you here again, Rogati family.


02 Jul 2009 Will, England & Wales
 70% 
everythıng was great apart from the breakfast and the locatıon - ıt was mıles away and we left early. Go to the butterfly hostel

Hostel response:
Dear customer, thank you for your comments, please see details above in regards to breakfast and location, but we do hope to see you here again and we can offer you a 10% discount if you would like to visit us again! Hope to see you here again, Rogati family.


27 Dec 2008 Philip, Germany
I didn't stay there because after an hour of looking for the place i found the street but not the hostel so I went elsewhere!

Hostel response:
Dear customer, we are very sorry to hear about this, we try to give our customers all the details in regards to where our hostel is like the address and also all our phone numbers in case they need to contact us. Also, we are happy to give you any advice in regards to directions if you e-mail us beforehand. We do apologise for the inconvenience and we can offer you a 10% discount if you came to stay with us! Best regards, Rogati family.