Customer Rating HI - Madison

	82 Reviews
Total:		89%
Friendliness of Staff:		94%
Efficiency of Service:		90%
Comfort:		79%
Cleanliness:		90%
Security:		86%
Location:		94%

Comments

25 Oct 2009 Theodore, USA		90%
My only complaint is that when I left each day at 8am for my conference, there was nobody at the desk until 9am so I wasn't able to get my "code" for the front door lock and had to come back late in the afternoon to get; otherwise couldn't get back into hostel after 9pm. Hostel response: We"re glad you enjoyed your stay but sorry our security system was inconvenient for you. It is also possible to call in for the code rather than come by in person. (231086)
12 Oct 2009 Paul, USA		93%
the room got too warm at night Hostel response: Thanks for letting us know! (228667)
11 Oct 2009 Rebekah, USA		70%
I enjoyed my stay at the Madison hostel, despite having some of my items stolen from me. Hostel response: I"m so sorry! This is the first report I"ve had of anything stolen in 2.5 years. (228384)
06 Oct 2009 Ricardo, USA		83%
The lockers are too small. Hostel response: We agree, but aren"t in a position to acquire new lockers at the moment! (227762)
05 Oct 2009 Dirk, USA		80%
Staff was friendly & helpful. Events & directions were posted for activities in town. Few items to improve for future stays, please provide free parking, also the laundry room floor is dirty. Let visitor know they SHOULD have their shoes for that. Hostel response: Great point regarding shoes in the basement as we share it with a restaurant downstairs! We are unable to provide free parking. (227356)
14 Sep 2009 Melinda, Canada		87%
Someone stole my bra from my room or it got lost in the laundry...it's a mystery! Otherwise, enjoyed the people and the location a lot. :) Hostel response: Please call us to see if it was put in the lost and found. Otherwise I"m glad you enjoyed your stay! (224491)
08 Sep 2009 Allan, USA
Dear Sirs - I arrived at 9:30 PM, the door was locked, my phone call attempt went to a recording, and I was unable to gain access. Allan Hostel response: Yes, our office closes at 9 p.m.. Staff should have informed you of that if you made your reservation via telephone. If you made your reservation online, you would have received an email notice stating our hours of operation. (222938)
05 Sep 2009 Samantha, USA		100%
I had a great experience. I loved how friendly the people were and the whole place was so environmentally friendly. I had a great time! Thank you Hostel response: Thank you for staying with us! (219885)
04 Sep 2009 Kermit, USA		100%
Great Staff, Convenient Location and Beautiful City!! Hostel response: We love Madison, too! (224863)
30 Aug 2009 Diana, USA		93%
Loved my stay with you guys. I would definitely keep the shower cleaner. Thanks for everything! Hostel response: Oops! Thanks! (218167)