Customer Rating HI - San Diego - Downtown

	472 Reviews
Total:		85%
Friendliness of Staff:		91%
Efficiency of Service:		86%
Comfort:		77%
Cleanliness:		79%
Security:		85%
Location:		94%

Comments

14 Nov 2009 Maureen, USA		97%
Friendly environment and great service. thank you. Hostel response: Thank you for the great review. We look forward to your next stay! -HI San Diego Downtown (234104)
07 Nov 2009 George, USA		83%
I completed this survey at the time of my stay and submitted it on my leaving. Hostel response: Thanks for the time you took to rate us. Hope to see you again soon. -HI San Diego Downtown (233119)
04 Nov 2009 Nicole, Netherlands		97%
The bathroom could be updated a little and there was one guy behind the reception who was extremely unfriendly compared to all the other very helpful staff. This was somewhat in the evening.. Hostel response: Thanks for your comments. Our bathrooms are going through the slow process of renovation currently, so hopefully the next time you stay they should be finished. As far as your other concern, you will be contacted privately to address this matter. Glad you enjoyed your stay. -HI San Diego Downtown (232670)
03 Nov 2009 Daniel, Switzerland		100%
This hostel is great. The staff was really nice and always helpful. The kitchen/bathrooms were much cleaner than in most other hostels. I loved pancackes in the morning but some fruits or cereals als healthy alternative would be nice. Hostel response: Thank you for your wonderful comments. Breakfast is one of those things that we are currently on the fence about, as we receive quite a few positive reviews of the pancakes but also quite a few negative. We are, however, looking into alternative options. We are very happy that you enjoyed your stay and look forward to seeing you again soon. -HI San Diego Downtown (232723)
27 Oct 2009 Thomas, USA		83%
Execlent staff. Hostel response: Thank you. Your kind words will be passed along to the entire staff. Thanks for your business. -HI San Diego Downtown (232015)
25 Oct 2009 Vikas, USA		77%
i am still bit upset, because when i had booked the hostel, i was been charged 10% as security deposit and at the time of checkin i had asked them to adjust that, and i was told that the advance that was paid online will not be charhged and i had to pay the entire amount upfront and later even my credit card was charged. so i am upset about the same. Hostel response: We apologize for the confusion. The booking engine charges a %5 booking fee for every reservation made on HIHostels. This comes off of the total amount paid upon arrival and is charged to you directly by the booking engine. We will contact you directly to sort this issue out. HI-San Diego Downtown (231334)
23 Oct 2009 Jennifer, USA		97%
Everything was perfect, great guests and staff, but the music from bars outside was quite loud. I know you can't change the location, but maybe there are cheap ways of "soundproofing" the rooms a bit? Hostel response: Thank you for your kind words. Our location can cause some noise difficulties and we are trying to find a cost effective way to sound proof the rooms. In the meantime, we offer free earplugs at our front desk for all guests. We appreciate the business and the comments. -HI San Diego Downtown (230775)
19 Oct 2009 Megan, USA		90%
Great place to stay in San Diego! Hostel response: Thanks! Come back and see us again soon. -HI San Diego Downtown (230040)
16 Oct 2009 Suh-wen, Taiwan		40%
Good sleep is vital. please ask your neighbors keep their voices down after midnight. I wish I could have had good sleep in last 7 nights. Hostel response: Good sleep is important. We apologize for your lack of it, and we will contact you privately to see if there is some way to remedy this situation. Thank you for your comments and review. -HI San Diego Downtown (230250)
14 Oct 2009 Fumei, USA		87%
My only complaint about the hostel is that it was very loud. The bars and restaurants are right underneath the dorm windows and the noise continued until 3am on a weekday. It made it nearly impossible to sleep. Hostel response: We apologize for the noise, but unfortunately there is little we can actually do about it other than offer free ear plugs at our front desk, which is what we are currently doing. Thank you for staying with us, and for your comments. -HI San Diego Downtown (229081)