Customer Rating HI - Boston

  407 Reviews  
Total:
84%
Friendliness of Staff:
89%
Efficiency of Service:
86%
Comfort:
76%
Cleanliness:
79%
Security:
84%
Location:
90%

Comments

10 Nov 2009 Daniel, Switzerland
80% 
The rooms are extremely small, they try to squeeze as much people in as possible. But the people were extremely nice and helpful and organized some fun events. The breakfast buffet was great and even included some fresh fruits!

09 Nov 2009 Yu, USA
90% 
the hotel is perfect, except someone slept naked in my dorm. I had to watch his xxxxx bend and stand again and again the whole morning. that is not good exprience.

08 Nov 2009 Sara, Canada
83% 
The staff made some excellent restaurant suggestions :)

08 Nov 2009 Saskia, USA
90% 
the two nights were very good, the rooms/restrooms .. are very clean und it was very quiet for downtown boston

07 Nov 2009 Dianne, USA
100% 
All of the services above were very good, as usual, but there were many things that were not. When I got to my room, I found that someone else had taken the bed that I was assigned. When I went downstairs to report this and to ask if I had, indeed, been given the right bed, I was told that I should just take the bed above the one that I was assigned and that I would find everything there. But there were no sheets, no towel, no flip flops, and the reading lamp didn't work, so I had to keep the door open for light while I changed for bed and unpacked, not an optimal situation. Things were much better when I stayed there again two days later, however.

06 Nov 2009 Ria, England & Wales
83% 
The location was very good for me as I was attending the a gig at the house of blues music venue.

30 Oct 2009 Louise, Northern Ireland
97% 
The staff at HI Boston - are really helpful & good at their job - you can tell they work well together and there is good vibe in this hostel. This is an old building in American terms but is looked after well - can be a bit cold at night - lots of little bathrooms and extra female showers so I didn't have to wait at all to use the shower - also has a laundry room/TV room/breakfast & kitchen facilities - all are cleaned daily.

25 Oct 2009 Sooyun, South Korea
100% 
I really enjoied staying in HI-Boston. ^^ There was so clean and comfort. Forthermore location is wonderful. I could go on foot anywhere I want to go. There ware many colleges around there, so I felt so comfortable most of the time. Anyway It was wonderful time to stay in Boston. And I think It's thanks to HI-Boston. *^^*

Hostel response:
You made my day. Your wonderful comments are extremely refreshing and they sure make it easier to keep trying. Happy Hostelling! Bob Sylvia Director Of Hostel Operations HI-Boston P 617-536-1027 C 617-504-8593


23 Oct 2009 Matthew, England & Wales
83% 
Staff member who checked me in wasn't the most welcoming after a long flight, but generally staff were good from that point on. Great location, some of the bathrooms could do with a bit of work. Have stayed here twice now, and will definately come back if I go to Boston again!

Hostel response:
I apologize for the welcome and thank you for your very nice comments regarding your recent stay. I will emphasize our philosophy about the critical importance of the guest welcome when I speak to the staff about your comments. Bob Sylvia Director Of Hostel Operations HI-Boston P 617-536-1027 C 617-504-8593


22 Oct 2009 Luis, USA
63% 
I have stayed in better HI hostels but it was ok.

Hostel response:
I am sorry that we did not meet your expectations. There are many great hostels within our network and we constantly strive to be among the best. We will try harder because we have great guests who deserve a great hostel. Bob Sylvia Director Of Hostel Operations HI-Boston P 617-536-1027 C 617-504-8593