Customer Rating Luzern

  149 Reviews  
Total:
81%
Friendliness of Staff:
88%
Efficiency of Service:
83%
Comfort:
76%
Cleanliness:
82%
Security:
85%
Location:
72%

Comments

28 Oct 2009 Allison, England & Wales
 70% 
felt like end of season- things not working decor in rooms jaded needed freshening

26 Oct 2009 Peter, England & Wales
 87% 
Could do with a nicer lounge area to sit in in the evenings

25 Oct 2009 Vidyanand, Belgium
 93% 
I had a pleasant stay at the hostel. However, it would have been nice to have bathroom and toilets inside the room like Munich hostel.

22 Oct 2009 Andrew Kilinga, Japan
 93% 
Great breakfast!!

14 Oct 2009 Yi Fang, Taiwan
 23% 
It is the worst experience for my entire life. I got some unknown bed bugs bitten all over my arms, legs and body, over 150 places, and I went to the counter the next morning to seek for help on changing the room and medication, the girl at the counter only said" oh, it's mosquitos, because of the weather and maybe someone left the window open" Till the second morning I met the manager, she refunded the charge of 2 night staying for us, but still, we went to see the doctors all by ourselves, and the manager kept saying "it will be fine in 2-3 days." Actually it's not, cause when we see the doctor, the doc told us the mark won't go away in 3 months, and it's getting itchy and itchy, cause the dot said the bugs poison actually will hurt our immune system, and it won't go away easily. I believe this will not only happen in 2-3 years a time, cause the cleanliness and service in this hostel is really poor.

12 Oct 2009 Fangyi, China
 87% 
It is not easy to find this place.

03 Oct 2009 Hsiang Ju, Taiwan
 73% 
sound insulation is not well, I could hear the noise from lounge

21 Sep 2009 Susan, Australia
 97% 
We enjoyed our week at Lucerne and would like to have stayed longer. An electric kettle would have been appreciated in our room so we could make an early (or late) cup of tea

21 Sep 2009 Carl, New Zealand
 83% 
Extremely friendly staff, very good food, not cheap but that's sitzerland!

13 Sep 2009 Virginia, England & Wales
 73% 
The staff in the main were generally, friendly, smiley and helpful. Unfortunately, there was one member of staff, Andrea, who was rude, unhelpful and NOT smiley. I felt she was not in the right job. She would be better suited where she does not meet the public.