Customer Rating Inverness YHA

  103 Reviews  
Total:
81%
Friendliness of Staff:
84%
Efficiency of Service:
84%
Comfort:
77%
Cleanliness:
80%
Security:
84%
Location:
77%

Comments

25 Sep 2009 Helder, Scotland
 93% 
Great location and very nice facilities. Highly recommend it!

25 Sep 2009 Stephen, England & Wales
 80% 
Efficient reception and lockable bike store. More like a basic hotel than a YHA but I suppose this is what the big ones are aiming for nowadays. Well-equipped kitchen with plenty of everything as regards equipment, cookers etc, After free internet in Thurso, I was slightly disappointed to have to pay for it here, but not too exorbitant at least.

20 Sep 2009 Lauren, Australia
 40% 
i have emailed a full complaint to customerservices@syha.org.uk.. by far the worst hostel i have stayed at, not worth a penny i paid for it, and i found one particular staff member absolutly useless

03 Sep 2009 Tim, England & Wales
 80% 
Lino in bathrooms needs updating.

28 Aug 2009 Danielle, England & Wales
 90% 
Really nice hostel, we were really impressed. The rooms were a nice size for the amount of beds. Often nowadays hostels try to cram as many beds in the room as they can and don't care about your comfort. We've already recommended the hostel to friends and would stay there without hesitation when we return to Inverness.

25 Aug 2009 Elisabete, Spain
 50% 
I can't believe that in a hostel, the staff only speaks english!!! That only happens in UK!!!

04 Aug 2009 Debra, USA
 93% 
Loved the self-catering facility!

26 Jul 2009 Klara, Czech Republic
 60% 
they advertise free luggage store but in fact we had to buy a padlock and use the locker - there´s no luggage store room. the kitchen is far too small for such a big hostel - in the morning it´s positively crowded, there´s a toaster queue, cooker queue...plus the notice "Knives only available from reception" - that´s a bit scary, right ?

24 Jul 2009 Pranav, Australia
 93% 
Pros: key card room access, huge lockers, clean dorm and bathrooms, beds have a light and close to power point, helpful and friendly staff, free map, big kitchen, common room with TV, 20 minute easy walk from Inverness bus and rail station, close to cafes, pubs, restaurants in town. Cons: no breakfast included, expensive WI FI and internet computers - 3 pounds/hour, school group / family type atmosphere.

12 Jun 2009 Nicholas, Canada
 80% 
Rooms were a tad small for six and sleeping bag-style bedding was a bit awkward to get in place, but otherwise rooms were fine. Storage lockers in lobby were useful. Showers were cleaner and more spacious than most hostels.