Customer Rating Nairobi - Nairobi International Youth Hostel

  20 Reviews  
Total:
68%
Friendliness of Staff:
78%
Efficiency of Service:
68%
Comfort:
54%
Cleanliness:
59%
Security:
74%
Location:
78%

Comments

07 Nov 2009 Russell, Australia
80% 
Hot water systems in showers rarely worked (but the climate was hot anyway so it wasn't too much of a shock!). Lockers in rooms in a bit of disrepair - one door fell off when I tried to open it...needless to say I didn't use that one. Could have done with supplying toilet paper in the bathrooms. Other than that, a very affordable and decent place to stay with really, really friendly staff and management.

08 Oct 2009 Jiangliu, China
57% 
They didn't send us the quilt in the day time, but knocked at our door at the midnight!

27 Aug 2009 Helen, England & Wales
73% 
very helpful staff, but a bit on the scruffy side. No where close by to eat.

03 Aug 2009 Tiina, Finland
83% 
Very good place to stay. Great location, frienldy staff and nice rooms.

18 Jul 2009 Toshio, Japan
53% 
A hell of a lot mosquitos every night. No paper in toillets. No key to the room. and anybody is free to get in and out.

11 Jul 2009 Richard, England & Wales
73% 
This was first stay in Nairobi hostel. The staff and service was excellent. However, I was disappointed with the cleanliness of the room and, particularly the toilets, which I had to flush several times to remove the waste of others. I stopped at the same hostel the week later and there were vast improvements. The room was clean, there was fresh bedding. Though the toilets were in need of overhaul, they were clean and tidy. Overall a much better stay.

08 May 2009 Mike, USA
100% 
Water should be running 24 hours a day.

13 Feb 2009 William, Australia
87% 
for budget priced accommodation with helpful staff it is hard to imagine you could do better so close to the centre of nairobi in such a safe and peaceful area

Hostel response:
Thank you for the comments ,do make it your next stop for yourself and friends. Warm regards, james


14 Jan 2009 Iona, New Zealand
70% 
Awesome for those travelling alone - great place to meet people and get oriented!

Hostel response:
Many thanks for your comments we appreciate your thoughts about us welcome back. James