Customer Rating Rio de Janeiro - Brothers Hostel– 16 Reviews –
|Friendliness of Staff:||81%|
|Efficiency of Service:||76%|
|Great place and great staff....and the manager too!!!Polite people and friendly
|The noice level is unacceptable. The night guard puts up a party with guests returning in early morning hours. He should rather keep them quiet and sensitise them to the noise they nake. Now he makes it worse by partying with them.
Ladies at reception was nice and helpful. In stark contrast to might person on duty.
Staff should not be allowed to play games on PC while paying guests sit waiting to use the internet.
All staff at a HI hostel workung with guests should be able to communicate in english. One of the reasons one goes there is bevause it is part of global network but it seems they cater really only for local people. There were also local people at breakfast not staying in the hostel which were helping themselves generously and was given served much more generously by staff than paying guests.
The hostel is more a private, local establishment than a HI facility subscrbing to global network standards. |
|I actually left after one night- it was dark and grim and smelt funny. The bed was uncomfortable, it was noisy, there were lockers in the room but otherwise the door to the room didn't have a lock. The shower was warm which was good. There is a kitchen. The hostel didn't have city maps, just one of how to get to the supermarket and bus stops and walking round that area didn't feel so safe.When I arrived they made a mistake with how much I had to pay, but it was given back to me afterwards which I was grateful for. It was a bit weird, I wasn't a fan but at the end of the day a beds a bed. |