Customer Rating Brussels - Bruegel– 511 Reviews –
|Friendliness of Staff:||85%|
|Efficiency of Service:||80%|
|I stayed one night at the hostel and didn't really have any idea what to do in Brussels. Stephen at the front desk was very helpful and went over a map of the city centre to point out all the main sites that I should go to.
The bar was awesome and had a good selection of well-priced alcohol, and the bartender was also extremely friendly and came over to talk to me during the evening as I was travelling alone. |
|my young travel companion had a few problems communicating back home, and I would have preferred a community computer to give the folk back home the " I'm ok e-mail" or the " so far so good!" .. but yes wonderful place!|
|I had a very good stay here and everyone was friendly and helpful. The food was very nice. The main light in room 101 was flickering however and needed to be changed. Ten thumbs up!|
|I have stayed here a number of times and found it most agreeable. This stay was spoilt by 1 person in a 4 bed room insisting on keeping the heating on full blast and the windows shut. The atmosphere was suffocating and unpleasant. The other 3 occupants cod not persuade her to agree to opening the window a little. She said it would be too cold.
One lady eventually consulted the duty manager. He offered the lady concerned an extra blanket but, after a long response from her, he withdrew. It would have been better if she had been moved out if the room. An uncomfortable night.|
|Staff were really good. I had been allocated a room wheer already there were 3 Spanish guests....they weren't happy to have a fourth person: "We want a private room-no strangers". This was handled well by reception and they soon found me another room with 2 Danes, and a Frenchman. Great company!
I also messed reception around changing my reservation - again done with good heart.
I chatter a lot. Conversations with the staff about other IH locations, and the reasons I find myself in Brussels were always interesting and informative.|
|We got only a little problem with our keys, they didn't work during the first night (the lady at the desk made a mistake when we check in), but a very nice guy of the staff help us instantly even at half past 2 in the night ;). I guess that the efficiency of the service depends on the staff which is on duty at the moment you need something. "Fair" after all|
|It was ridicolous that hostel was closed in 10:00-14:00 even in 1st January. Also breakfast was not so good. But the location is well and staff is very kind. |
|Hostel was closed 10:00-14:00 even in 1st January so you have to go and everywhere is closed. We were cold. I think it was ridicolous. Also cleaning was not enough, but the location is well. |
|In general a very nice Hostel, everithing works well, it is clean, rooms are confortable. Breakfas is simple but very good and the location is perfect. The staff was very nice and polite, but the hostel could use some more people for the front desk... They close at midday and for some extra lunche/dinner breaks. That made people wanting to get help from the staff to accumulate in the reception more than once. Regarding the internet, it only works on the lobby and on the first floor common room ¡and does not work from 10 till 14! In this modern time, WIFI should definitely work better.|
|I have never seen an hostel with so many unecessary rules and with a so rude crew.|